The AI operating system for modern ISPs
Billing, CRM, ticketing, provisioning, monitoring and AI support — unified in one modular platform. Run your entire network and your entire business from a single place.
No card required · MikroTik & M-Pesa ready · Live in about two weeks
Network Overview
Nairobi Metro · 12 POPs · live
Active subscribers
4,812
Monthly revenue
$186.4k
Open tickets
37
Network uptime
99.98%
Bandwidth utilisation
8.4 Gbps peakTicket status
142
total
- Resolved8862%
- In progress3122%
- Pending1712%
- Breached64%
Live ticket queue
View all- TK-2841No sync on ONU — WestlandsFTTHHighJM
- TK-2839Slow speeds after upgradeSupportMediumAW
- TK-2836Relocation — reconnect serviceInstallLowKN
- Operational modules
- 14Operational modules
- Vendor integrations
- 7Vendor integrations
- AI voice & chat support
- 24/7AI voice & chat support
- Customer activation
- <5 minCustomer activation
Speaks to the gear and rails you already run
Integrates with MikroTik, Huawei, Cisco, Juniper, Ubiquiti, ZTE, TP-Link, M-Pesa, Stripe, Flutterwave, Pesapal, 3CX.
The screen your team will live in all day
Subscribers, revenue, tickets and network health side by side, with the AI assistant one keystroke away. No tab-switching between four systems to answer one question.
Themed per tenant — your colours, your logo, your subscribers’ experience.
One platform where your whole ISP actually lives
Most ISPs run billing in one system, support in another, and the network by hand. NexaQuid replaces that patchwork with a single record of the customer and a single record of the network.
All-in-one ISP operating system
Billing, CRM, ticketing, inventory, HR and NOC stop living in separate tools. One record of the customer, one record of the network.
AI-powered intelligence
AI answers calls and chats, triages tickets, reads monitoring data and explains outages in plain language — around the clock.
Cloud-native and scalable
Multi-tenant from the first line of code. Start on shared infrastructure, move to dedicated or on-premise without changing platform.
Secure and enterprise-grade
MFA, role-based access control, audit logs, encryption and strict tenant isolation across every module and every API.
Switch on only what you need
Every module is independent. Run ticketing alone, or the full stack — feature flags and per-module permissions decide what each tenant sees, and you are billed accordingly.
- Phase 1
CRM
Customer profiles, KYC documents, leads, contracts, segmentation and the full communication and service history.
- Phase 1
ISP Billing
Recurring billing, invoices and receipts, VAT, usage tracking, and automatic suspension and reconnection.
- Phase 1
Payments
M-Pesa STK Push, cards, bank transfer and wallets, with reconciliation and automated payment reminders.
- Phase 1
Ticketing & Helpdesk
Customer and staff tickets, escalation workflows, SLA tracking, technician dispatch, photo attachments.
- Phase 2
AI Customer Support
Chatbot and knowledge search across web, WhatsApp, SMS and email, with AI-written ticket summaries.
- Phase 3
AI Voice Call Center
AI answers the phone, troubleshoots, opens tickets, detects sentiment and hands off to a human when it should.
- Phase 1
Network Provisioning
PPPoE, DHCP and static IP, ONU activation, OLT provisioning, VLANs, queues and bandwidth shaping.
- Phase 2
Monitoring & NOC
Real-time device and ONU status, uptime, interface and traffic analysis, outage detection and alerting.
- Phase 3
AI Network Intelligence
Topology discovery, root-cause analysis, anomaly detection and recommendations across the access chain.
- Phase 2
Inventory & Assets
Stock and warehouse tracking, ONU and router inventory, suppliers, and technician material usage.
- Phase 2
HR & Staff
Employee profiles, leave, contracts, documents, performance tracking and certification management.
- Phase 3
GIS & Fiber Mapping
Fiber routes, poles, POPs, client locations, coverage maps and live fault visualisation.
- Phase 2
Reporting & Analytics
Revenue, growth, churn, SLA and utilisation reporting, with AI-generated business insights.
- Phase 3
Internal Comms
Announcements, staff messaging, department channels and an AI workplace assistant.
Support that answers at 2am, and a NOC that explains itself
The AI layer runs on your own data — customers, invoices, tickets, device configs and live monitoring — using retrieval-augmented generation with the same role-based permissions as your staff.
AI Voice Agent
Answers inbound calls in natural language, runs first-line troubleshooting, and creates a ticket with a written summary before the caller hangs up.
- Multi-language
- Sentiment detection
- Human escalation
- Call summaries
AI Support Assistant
Resolves the routine half of your ticket queue across web, WhatsApp, SMS and email using your own knowledge base and customer records.
- RAG over your docs
- Account-aware
- Ticket triage
- 24/7 coverage
AI Network Intelligence
Reads monitoring data, correlates alarms along the topology, and tells your NOC what broke and why — not just that something is down.
- Root cause analysis
- Anomaly detection
- Outage correlation
- Recommendations
Inbound call · +254 7·· ··· 418
Answered by AI agent in 1.2s · English
Ticket TK-2844 created
Dispatch scheduled · summary written
Built for real networks
Software that has stood in front of the actual rack
NexaQuid is built with ISPs, in the field — where reconnections happen at midnight, fibre gets cut by a digger, and the billing run cannot wait for anyone.
- AI answering calls and chats
- 24/7AI answering calls and chats
- from payment to reconnection
- <5 minfrom payment to reconnection
- device poll cycle across every POP
- 30sdevice poll cycle across every POP
From invoice paid to port provisioned — without touching a router
NexaQuid speaks the protocols your equipment already speaks, so a mixed-vendor network is the normal case rather than a special project.
Live access chain
1 degraded segmentCore Router
CORE-RTR-1
Distribution
SW-NRB-04
OLT
OLT-KLM-02
ONU
214 online
Client
Live
AI root cause · Optical drop on OLT-KLM-02 PON port 3 fell below −27 dBm at 14:20. Everything upstream is healthy, so the fault is in the distribution fibre — not the core.
One map, every site
Your whole footprint, watched continuously
Every POP, OLT and uplink is polled over SNMP and SSH. When a link degrades, the alarm is correlated against the topology before anyone is paged.
- POPs
- 12POPs
- Devices
- 552Devices
- Poll cycle
- 30sPoll cycle
Assign a package
Pick the plan. Speed, cap and price come from your own catalogue.
Provision the line
PPPoE, DHCP, static IP or ONU activation pushed straight to the device.
Shape and monitor
Queues and VLANs applied, then the port is watched from the moment it comes up.
Vendors
- MikroTik
- Huawei
- Cisco
- Juniper
- Ubiquiti
- ZTE
- TP-Link
Protocols
- SNMP
- SSH
- NETCONF
- RESTCONF
- RADIUS
- TR-069
Access methods
- PPPoE
- DHCP
- Static IP
- Hotspot
- GPON
- FTTH
- Wireless
Your subscribers never see our name
Run the entire platform under your own identity — portal, invoices, SMS sender, mobile app and even the AI assistant's persona. Your customers experience your brand; you get the engine.
- Your logo across portal, invoices and app
- Custom domain — portal.yourisp.com
- Brand colours and UI theming
- Branded invoice and receipt templates
- Custom email templates
- Custom SMS sender ID
- Branded customer mobile app
- Your own AI assistant identity
Your ISP Ltd
Customer portal
Invoice INV-10428
Due 30 Aug
KES 3,500
Home Fibre 20 Mbps · Monthly
Data used
412 GB
Uptime
99.9%
Tickets
0 open
Balance
KES 0.00
Pay for the modules you actually switch on
Plans start where most small WISPs start — billing, CRM and tickets — and scale to full AI voice and fiber mapping. Every tier is per tenant, billed monthly, with no per-subscriber surprise.
Starter
For small WISPs getting off spreadsheets.
Includes
- CRM
- ISP Billing
- Ticketing & Helpdesk
- Customer Portal
- M-Pesa & payments
- MikroTik provisioning
Professional
For growing ISPs running a real NOC.
Everything in Starter, plus
- Network monitoring & NOC
- Inventory & assets
- AI chatbot support
- WhatsApp & SMS channels
- Reporting & analytics
- Priority support
Enterprise
For FTTH and regional operators at scale.
Everything in Professional, plus
- AI voice call center
- GIS & fiber mapping
- AI network intelligence
- HR & staff module
- Full API access
- SLA guarantee
Custom
For telecoms and regulated environments.
Everything in Enterprise, plus
- Choose any module mix
- Dedicated infrastructure
- On-premise deployment
- Custom integrations
- Dedicated support engineer
- 24/7 coverage
Prices in USD, billed monthly. Annual billing and reseller rates available — talk to us.
Shared, dedicated or entirely inside your walls
Tenant isolation covers customers, invoices, devices, configuration, reporting and AI memory. Where you need stronger guarantees than isolation, take the whole stack with you.
Shared SaaS
Shared infrastructure with strict tenant isolation. The fastest and most affordable way to start.
- Multi-tenant database
- Managed upgrades
- Lowest cost per subscriber
Dedicated Cloud
Your own isolated environment and database, for ISPs with scale or data-residency requirements.
- Dedicated resources
- Isolated database
- Custom region
On-Premise
Self-hosted inside your own facility for telecom, government and regulated deployments.
- Full data ownership
- Air-gapped capable
- Enterprise customisation
Where the platform is going
- Phase 1In build
Core operations
- CRM
- Billing
- Ticketing
- Customer portal
- MikroTik
- M-Pesa
- Phase 2Next
Intelligence & visibility
- AI chatbot
- Monitoring
- Inventory
- Reporting
- Phase 3Planned
Autonomous operations
- AI voice
- GIS mapping
- Network intelligence
- Predictive analytics
- Phase 4Planned
Enterprise expansion
- Multi-cloud
- Dedicated hosting
- Marketplace
- Automation engine
Questions ISPs ask us first
If yours is not here, the fastest answer is a 30-minute call with someone who has run a network.
Do I have to take the whole platform?
No. Every module is independently switchable per tenant. Run ticketing alone, or CRM and inventory, or the full stack — you are billed for what you enable and you can add modules as you grow.
Which network vendors do you support?
MikroTik first, then Huawei, Ubiquiti, Cisco, Juniper and ZTE. Integration is over standard protocols — SNMP, SSH, NETCONF, RESTCONF, RADIUS and TR-069 — so mixed-vendor networks are the normal case, not an edge case.
How does M-Pesa billing work?
Invoices trigger an STK Push to the subscriber. Payment confirmation reconciles against the invoice automatically and, where you have enabled it, reconnects a suspended service without anyone touching a router.
Can I run this under my own brand?
Yes. White labelling covers your logo, domain, colours, invoice and email templates, SMS sender ID, customer portal, mobile app and even the AI assistant's identity. Your subscribers only ever see your brand.
Where is my data stored, and is it isolated from other ISPs?
Each tenant's customers, invoices, devices, configuration, reporting and AI memory are isolated. If you need stronger guarantees, Dedicated Cloud gives you your own database and On-Premise keeps everything inside your facility.
What does onboarding look like?
We import your existing subscriber base, connect your routers and payment channels, and configure your packages. Most small and mid-sized ISPs are live on core billing and CRM within a couple of weeks.
Stop running your ISP across six different tools
We are onboarding a small group of design partners for Phase 1 — core billing, CRM, ticketing and MikroTik provisioning. Partners help shape the roadmap and lock in founding pricing.
- Boost operational efficiency
- Reduce downtime and support costs
- Improve customer satisfaction and retention
- Make smarter, data-driven decisions
- Scale your ISP with confidence